Privacy Policy

Effective Date: July 12, 2026

FLIGHT! Journey 2 Excellence Privacy Policy

FLIGHT! Journey 2 Excellence ("FLIGHT!," "we," "our," or "us") values your privacy and is committed to protecting the personal information entrusted to us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, contact our office, schedule appointments, or receive services.

By using our website or communicating with FLIGHT! Journey 2 Excellence, you agree to the practices described in this Privacy Policy.

Who We Are

FLIGHT! Journey 2 Excellence is a pediatric speech-language therapy and educational services practice located in Conroe, Texas.

Our services include, but are not limited to:

Speech-language evaluations
Speech-language therapy
Private tutoring
Academic intervention
Educational consultations
Parent education
STEAM enrichment programs
Related educational support services

Business Information

FLIGHT! Journey 2 Excellence

2517 N. Frazier St., Suite 2700

Conroe, TX 77303

Phone: (936) 703-3707

Email: info@flightjourney2excellence.com

Website: www.flightjourney2excellence.com

Information We Collect

Depending on how you interact with us, we may collect information including:

Personal Information

Parent or guardian name
Child's name
Email address
Telephone number
Mailing address
Emergency contact information
Appointment requests
Service inquiries

Educational Information

When voluntarily provided, we may receive information such as:

School information
Educational records
Individualized Education Programs (IEPs)
Evaluation reports
Academic progress reports

Health Information

When necessary to provide speech-language services, we may collect information related to communication development, medical history, diagnoses, and therapy recommendations.

Protected health information is handled in accordance with applicable privacy laws.

Website Information

When you visit our website, certain information may automatically be collected, including:

IP address
Browser type
Device information
Operating system
Pages visited
Date and time of access
Website usage analytics

This information helps improve our website and user experience.

How We Use Your Information

We use collected information to:

Respond to inquiries
Schedule appointments
Confirm appointments
Communicate regarding services
Send invoices via email
Provide requested therapy and educational services
Improve our website
Maintain client records
Comply with applicable legal obligations

We only collect information reasonably necessary to provide our services.

Text Messaging Communications (SMS)

If you provide your mobile telephone number, you may receive text messages from FLIGHT! Journey 2 Excellence regarding:

Appointment confirmations
Appointment reminders
Scheduling updates
Client service communications

We do not send unsolicited marketing text messages without your consent.

Message frequency varies.

Message and data rates may apply.

You may opt out at any time by replying STOP.

For assistance, reply HELP or contact our office.

Email Communications

We may use email to:

Respond to inquiries
Send invoices
Confirm appointments
Share requested documents
Provide scheduling information

Please understand that standard email may not always be a fully secure method of communication. If you choose to communicate sensitive information by email, you acknowledge the inherent risks associated with electronic communication.

Online Scheduling

Appointments may be scheduled through:

SimplePractice
Wix Bookings
Telephone

These third-party platforms maintain their own privacy practices. We encourage you to review their privacy policies before using their services.

Cookies and Website Technologies

Our website may use cookies and similar technologies to:

Improve website performance
Remember visitor preferences
Analyze website traffic
Enhance user experience

You may disable cookies through your browser settings; however, some website functionality may be limited.

Sharing Information

We do not sell, rent, or trade your personal information.

We may share information only when necessary to:

Provide requested services
Process appointment scheduling
Send electronic communications
Comply with legal obligations
Protect the safety or rights of FLIGHT! Journey 2 Excellence or others

Mobile Information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information sharing to subcontractors who provide support services (such as appointment scheduling, text messaging, website hosting, or customer service) is permitted only as necessary to provide our services.

All other use cases exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Children's Privacy

Because our services are designed for children, information is collected through parents or legal guardians.

Parents and legal guardians are responsible for providing accurate information and for consenting to services on behalf of their child.

We do not knowingly collect personal information directly from children through our website without parental involvement.

Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

Although no method of electronic transmission or storage is completely secure, we strive to protect the information entrusted to us.

Third-Party Services

Our website and practice may utilize trusted third-party service providers, including those used for appointment scheduling, secure client communications, website hosting, payment processing (if offered in the future), and practice management.

These providers maintain their own privacy policies and security measures.

Your Privacy Rights

You may request to:

Access your personal information
Correct inaccurate information
Update your contact information
Request deletion of information when permitted by law
Withdraw consent for future communications, where applicable

To submit a request, please contact us using the information below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business operations.

The revised version will be posted on this page with an updated Effective Date.